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Join the Johnstone's Benefits Team


Be part of our growing dynamic team at JOHNSTONE'S BENEFITS. If you enjoy working in the group insurance industry, find providing awesome service to your clients motivating, if you are a good communicator, if you pay attention to details, and if you want to work in a casual professional work environment with some fun people, this could be your job!


Position: BENEFITS SPECIALIST

Department: Client Services

Date: September 1, 2017

SUMMARY

As a BENEFITS SPECIALIST, you will be responsible to provide benefits-related services in direct response to client requests and in support of Account Management, Business Development and Third Party Administrative (TPA) services.

RESPONSIBILITIES

Your outstanding and unique skills will help you …

  • Direct client services aligned with our mission “to treat all clients as if they were our only client” acting as key liaison with employees and retirees regarding group benefits enquiries, difficult claims and conversion requests from clients
  • Manage client and insurer level data in Johnstone’s Benefits’ systems, including client policy information and premium rates (current and historical), client contact information, commission schedules, claims experience, premium billing rules, prospects information
  • Support new client implementation, which includes setting them up in our internal database, preparing new client packages; preparing employee and insurer communications; setting up new client files
  • Support periodic re-marketing and plan changes for existing clients, including the review and processing of client policies and amendments
  • Support renewal processes, assisting in preparation of client reports
  • Prepare employee booklets for new clients, and update current client booklets with amendments
  • Monitor client claims experience as received from insurer(s)
  • Coordinate year-end processes, including EI, MSP, HSA and LTD
  • Work closely with insurer(s) and Benefits Administrator after new client set up is complete to ensure all aspects of Johnstone’s and insurer(s)’ services are working well
  • Maintain internal reports and lists reflecting client services, including claims and booklets
  • Understand life, disability and health care plan designs, and the basics of benefit cost factors and the renewal process
  • Support team and workflow in acting as a resource for peer review
  • Understand employer HR issues as they relate to benefits
  • Other duties as required to ensure optimal service levels are experienced by Johnstone’s clients
EDUCATION & EXPERIENCE

You will have …

  • Two (2) years of group benefits experience
  • Two (2) years of experience with client service, administration and/or communications

Even better if you have …

  • Related courses in group benefits (CEBS or GBA); and interest in further developing knowledge in group benefits Operations and/or office management experience

JOHNSTONE’S BENEFITS - where our mission is “to treat each client as if they were our only client”.


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Thank you to all applicants. Only short listed applicants will be contacted. No phone calls please.